Procedure in case of damage to vehicle

Let us advise you on how to proceed correctly and effectively in case of damage to your vehicle:

  • secure the damaged vehicle so that there is no risk of:
    • damage to health
    • damage to the environment
    • further increase of the damage
  • report the damage to the Police if caused by an illegal act
  • report the damage to the fire station if a fire has started
  • then, report the insured event to the insurance company without any delay:
    • by telephone
    • on-line via the Internet
    • in writing

Reporting damage by telephone

Call 800 100 777 toll-free, compile the report of an insured event with the operator and take advise on a number of useful issues, namely

  • how to proceed when reporting an insured event
  • what documents must be submitted for the insured event
  • how to monitor an insured event already reported

Advantages:

  • immediately upon reporting the insured event, you will be notified of the registered damage number
  • afterwards, you will receive a list of supporting documents to settle standard damage by mail or e-mail
  • we will inform you of further steps continuously

On-line damage reporting

Register for the Client on-line application and fill in an easy on-line form to report the damage.

Advantages:

  • immediately upon reporting the insured event, you will be notified of the registered damage number
  • immediately upon filling in the form, you can attach photographs of the damage, documents of purchase, technical documents of the vehicle
  • afterwards, you will receive a list of supporting documents to settle standard damage by mail or e-mail
  • you can monitor the status of your insured event on-line continuously
  • you can keep attaching more documents to speed up the settlement of your damage and make it more efficient, e.g. invoices for repair

Written report of damage

Register for the Client on-line application, print out the simple form for damage reporting and deliver the filled-in form to the contact address.