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Cookies

Cookies

 

This website uses cookies to improve your browsing experience.

 

To make this site work properly, we place small data files called cookies on your device, as most websites do. Cookies are small text files stored on your computer or mobile device when you visit a website. They help remember your activities and preferences over a period of time so that you don't have to re-enter them when you return to the site or move from page to page. The information is used for the purpose of optimising the services provided through this website, including subpages and links. Each website may send its own cookies to your browser if your browser settings allow it.

The terms of use of cookies are valid for the CSOB Group. The data controller is the CSOB Group company according to the digital service you access or use. Detailed information about the processing of personal data, including your rights, can be found here. ČSOB Group consists of Československá obchodní banka, a. s., ČSOB Pojišt'ovna, a. s., a member of ČSOB Holding, Hypoteční banka, a. s., ČSOB Stavební spořitelna, a. s., ČSOB Leasing, a. s., ČSOB Penzijní společnost, a. s., member of the ČSOB group, ČSOB Asset Management, a. s., investment company, Patria Finance, a. s., Ušetřeno.cz s. r. o., Ušetřeno s. r. o., Skip Pay s. r. o., Igluu s.r.o., and others. For a current list, visit https://www.csob.cz/csob/about-the-csob-group.

You can delete cookies in your browser - usually located in the "History" of the visited pages.

You consent to the use of cookies for a period of 12 months. After this period, CSOB will ask you for your consent again, provided you have not deleted the cookies earlier.

You can set the settings for processing cookies and individual consents here

 

 

 

 

List of cookies

 

A cookie is a small data file (text file) that is stored on a device's browser when a visitor enters a site and collects information such as language preference or user login details. These cookies come from us and are called custom cookies. We also use third-party cookies that come from a different domain than the domain of the site you are visiting, which we use for advertising and promotional purposes. We use the following cookies on our site.

 

In order to provide you with a more convenient browsing experience across the CSOB website, we may share and process this data with each other in order to provide you with the best possible client experience.

 

Technical - to enable our site to function 

 

These cookies are necessary for the proper functioning, security, proper display on your computer or mobile phone, functioning filling out and submitting forms, etc. Technical cookies cannot be disabled, without them our site would not function properly.  

 

Name
Description
Validity
COOKIE_SUPPORT
Used to verify that the browser supports cookies
1 year
NEXT_LOCALE
Stores the user's preferred language for displaying web content.
1 year
TSeD7fv2fv
Internal system cookie.
18 months
XDOMAIN-LOGGED-IN
Stores information about whether the user is logged in across multiple domains of the same service. Used to prevent the user from having to re-enter login credentials when moving between subdomains or linked applications.
Session
GUEST_LANGUAGE_ID
Remembers the client's preferred language setting
1 year
JSESSIONID
Technical cookie for proper portal functionality
Session
kndctr_DB71403D53BBF4B80A490D4C_AdobeOrg_consent
Stores the user's consent status for Adobe Experience Cloud services. Ensures that the user's cookie and tracking preferences are respected.
13 months
kndctr_DB71403D53BBF4B80A490D4C_AdobeOrg_identity
Stores the user's consent status for Adobe Experience Cloud services.
14 months
LFR_SESSION_STATE_*
This cookie allows our web solution (Liferay) to maintain certain user settings.
Session
csobpojmappublicweb_ WAR_ csobpojportletspublicweb_ INSTANCE*
Cookie storing the status of the branch map
Session
TGC
User login identifier
Session
_phec
Technical cookie storing client access parameters for the work of intermediaries
Session
_poec
Technical cookie storing client access parameters for the work of intermediaries
Session
_zhec
Technical cookie storing client access parameters for the work of intermediaries
Session
_zoec
Technical cookie storing client access parameters for the work of intermediaries
Session
_zperc
Technical cookie storing client access parameters for the work of intermediaries
Session
_zperc2
Technical cookie storing client access parameters for the work of intermediaries
Session
_zhec2
Technical cookie storing client access parameters for the work of intermediaries
Session
_zoec2
Technical cookie storing client access parameters for the work of intermediaries
Session
OptanonAlertBoxClosed
This cookie is set by websites using certain versions of OneTrust's cookie compliance solutions. It is set after visitors have seen a notification of cookie information and in some cases only when they actively close the notification. It allows websites to not display a message to a user more than once. The cookie has a lifespan of one year and does not contain any personal information
1 year
OptanonConsent
This cookie is set by OneTrust's cookie compliance solution. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent to use each category. This allows site owners to prevent the setting of cookies in each category on a user's browser unless consent is given. A cookie normally has a lifespan of one year, so returning visitors to the site will have their preferences remembered. It does not contain any information that can identify the site visitor
1 year
test
This is a technical cookie
Session
applicationNumber
Used to store information when passing through the calculator
Persistent
DTMpodkategorie
Used to store information when passing through the calculator
Persistent
_GRECAPTCHA
Cookies used as part of antispam measures
179 days
What-intent
This is a technical cookie for formatting content according to device type
Session
rc::a
This cookie is used to distinguish between humans and bots
Persistent
rc::b
This cookie is used to distinguish between humans and robots
Session
rc::c
This cookie is used to distinguish between humans and robots
Session

 

Google, Inc

 

Name
Description
Validity
AEC
Helps to ensure that user requests originate from the user and are not spoofed (protection against CSRF attacks).
6 months
DV
Stores information about whether the user's browser has cookies enabled.
1 year
SOCS
Stores the user's consent status for the use of cookies and personalisation. Ensures that the user's privacy preferences are respected.
13 months

 

Smartsupp

 

Name
Description
Validity
ssupp.vid
This cookie allows the visitor to view the instant messaging window. When the page is reloaded, it allows to pair the visitor with the conversation. This ensures that the ongoing conversation does not disappear even after the page reloads, so visitors can continue where they left off.
6 months

 

 

Statistical - so we know what to improve

 

The more people who have statistical cookies enabled, the better we can tweak our site. For example, we can move heavily visited parts of the site straight to the main page and save other visitors from searching. Thanks to them, we are able to see where people come from, what they click on, how long they stay, etc. The processing of statistical cookies is a legitimate interest of ours. You can object to this processing here and stop the processing.

 

Adobe Inc - Adobe Analytics

 

Name
Description
Validity
AMCV_#
Statistical cookies (also stored in Local storage) help website owners to understand how visitors use the website.
2 years
AMCVS_#
Statistical cookies (also stored in Local storage) help website owners to understand how visitors use the website.
Session
com.adobe.reactor.dataElementCookiesMigrated
Statistical cookies (also stored in Local storage) help website owners to understand how visitors use the website.
Persistent
com.adobe.reactor.queue
Statistical cookies (also stored in Local storage) help website owners to understand how visitors use the website.
Session
demdex
Statistical cookies (also stored in Local storage) help website owners to understand how visitors use the website.
179 days
s_cc
Statistical cookies (also stored in Local storage) help website owners to understand how visitors use the website.
Session
s_ecid
Statistical cookies (also stored in Local storage) help website owners to understand how visitors use the website.
2 years

 

Google, Inc

 

Name
Description
Validity
__Secure-xxx
A cookie set by Google that stores user preferences, such as preferred language, number of search results, and SafeSearch settings, for Google's personalized environment.
6 months

 

Hotjar Ltd. - Hotjar

 

Name
Description
Validity
hjAbsoluteSessionInProgress
Cookies are used for the purpose of qualitative research on site usage using Hotjar
1 day
_BEAMER_FIRST_VISIT_
It helps to measure site traffic and analyze your behavior. It distinguishes between new and returning users.
1 year
_BEAMER_USER_ID_
Helps measure site traffic and analyze your behavior. Stores a user identifier for repeat visits.
2 years
_hjFirstSeen
Cookies are used for the purpose of qualitative research on site usage using Hotjar
1 day
_hjid
Cookies are used for the purpose of qualitative research on site usage using Hotjar
Persistent
_hjIncludedInPageviewSample
Cookies are used for the purpose of qualitative research on site usage using Hotjar
1 day
_hjIncludedInSessionSample
Cookies are used for the purpose of qualitative research on site usage using Hotjar
1 day
_hjTLDTest
Cookies are used for the purpose of qualitative research on site usage using Hotjar
Session
_hjRecordingLastActivity
Cookies are used for the purpose of qualitative research on site usage using the Hotjar tool
Session
_hjRecordingEnabled
Cookies are used for the purpose of qualitative research on site usage using the Hotjar tool
Session
_hjViewportId
Cookies are used for the purpose of qualitative research on site usage using Hotjar
Session

 

Analytical - to understand how people use our site

 

Analytical cookies help us understand how visitors behave on the site - for example, which parts of the site they view most often, where they stay longer or where they leave quickly. This allows us to detect obscure areas, simplify navigation or speed up page loading. These cookies do not contain information that can directly identify you. We process them on the basis of your consent, which you can give or withdraw here at any time.

 

Name
Description
Validity
ajs_anonymous_id
Stores a unique anonymous identifier for a user who is not logged in. Helps track visits and interactions on the site to analyze user behavior.
1 year
ajs_user_id
Stores a unique identifier for a logged-in user. Helps link user behavior data across sessions and devices. Enables personalization and more accurate analytics.
1 year
cobInUuid
Bank's internal solution used to personalize product teasers based on marketing consent.
1 year

 

ContentSquare

 

Name
Description
Validity
_cs_c
Stores information about whether the user has consented to being tracked (consent cookie).
13 months
_cs_id
Stores a unique anonymized visitor identifier for ContentSquare.
13 months
_cs_s
Stores information about the user's current session.
30 minutes

 

Exponea

 

Name
Description
Validity
__exponea_etc__
Exponea uses this cookie to identify the browser. It then uses the unique identifier to provide selected features of the site and may further use it for marketing purposes.
1 year

 

Google, Inc

 

Name
Description
Validity
_ga
Stores a unique identifier (Client ID) that Google Analytics uses to measure traffic and user behavior.
2 years
_gid
Stores a unique identifier for each user so that Google Analytics can track interactions within a single session and between pages.
1 day

 

Google, Inc

 

Name
Description
Validity
_hjDonePolls
A cookie designed to track whether a user has already viewed a poll or survey and ensure that it is not displayed repeatedly.
1 year
_hjSessionUser_14
Used to recognize a user on repeat visits to track behavior across sessions.
1 year
_hjSessionUser_4940989
These cookies help track user interactions on the site to improve functionality and user experience.
1 year
_hp5_event_props.236035469
These cookies help track user interactions on the site to help improve functionality and user experience.
1 year
_hp5_let.236035469
This cookie stores the length of a user's visit.
13 months
_hp5_meta.236035469
These cookies help track how you use the site to improve its functionality and your experience.
13 months

 

 

Marketing - so you don't see uninteresting ads

 

Thanks to third-party marketing cookies, we can remind you of the offers you have viewed on our website and elsewhere on the internet: on Facebook, on Google or on Seznam. If you disable these cookies, you'll still see the same ads. But for things that don't interest you. Profiling may occur to achieve this. We process these cookies on the basis of your consent. You can give or withdraw your consent here at any time.

 

Google, Inc

 

Cookie / Pixel
Tool
Cookie Description
Validity
IDE
DoubleClick
These advertising cookies are stored by Google DoubleClick and are used to personalise the ads shown to users based on previous visits to our website.
1 year
test_cookies
DoubleClick
This cookie is used by Google DoubleClick to verify that the user has cookies enabled in their browser.
1 day
CONSENT
Google Marketing Platform
Google uses these cookies based on recent searches and interactions and to personalize ads on Google sites.
Miscellaneous
1P_JAR
Google Marketing Platform
Google uses these cookies based on recent searches and interactions and to personalize ads on Google sites.
Miscellaneous

_gcl_au

NID

Google Marketing Platform
Google uses these cookies based on recent searches and interactions to tailor ads on Google sites.

3 months

6 months

 

adform, s.r.o.

 

Cookie / Pixel
Tool
Cookie Description
Validity
C
adform
AdForm uses these cookies to personalize your advertising.
1 month
uid
adform
AdForm uses these cookies to personalize your advertising.
2 months

 

Meta Platforms, Inc.

 

Cookie / Pixel
Tool
Cookie Description
Validity
_fbp
Facebook
Used by Facebook to send a range of advertising products, such as real-time offers from third-party advertisers.
3 months, 6 months

 

 

Seznam.cz, a.s.

 

Cookie / Pixel
Tool
Cookie Description
Validity
sznlbr
Sklik
The sznlbr cookie is a third-party tracking cookie from Seznam.cz that is used for cross-device retargeting and delivering behaviorally targeted advertising based on a user's recorded journey.
a few seconds
sid
Sklik
Seznam uses these cookies to personalize advertising messages.
29 days

 

Smartsupp

 

Cookie / Pixel
Tool
Cookie Description
Validity
ssupp.visits
Smartsupp
This cookie is used to store the number of previous visits a visitor has made. Based on this, we can then target automated messages and chatbots more accurately.
6 months

 

Overview of third parties

 

Overview of third parties and privacy arrangements: